Terms and conditions

Best Maids Cleaning Services agrees to perform the work specified by the Client in a professional manner using every care to achieve a satisfactory service. By ordering Best Maids Cleaning Services via telephone, e-mail or website the client is agreeing to be bound by Best Maids Cleaning Terms and Conditions of Service.

Best Maids Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check our website for updates.

REGULAR DOMESTIC/OFFICE CLEANING

We require a minimum of 3 hours per visit. Customer must provide a list of cleaning tasks and all required cleaning equipment unless otherwise agreed. All equipment must be safe for use and in good working order  otherwise we cannot be held responsible for the quality of our service. If customers do want to be supplied with cleaning equipment and materials than a surcharge will apply.
 
 
Payment:
. All payments must be made by debit/credit card, cash or cheque at the end of the month upon receipt of a monthly invoice within 14 days or otherwise agreed.
 
If paying by credit/debit card the card is charged on a weekly/fortnightly/monthly basis according to the client's balance for the number of cleaning hours and interval between visits. By booking the service Client agrees to authorize Best Maids Cleaning Services to charge any outstanding balances on the credit/debit card used to book the service.
 
ONE-OFF/SPRING CLEANING
 
A Cleaning Order Confirmation is required before work commences. All estimates made on the day of the booking are for illustrative purposes only andthey are based on estimates for similar properties.
 
The minimum requirement is for 4 hours per visit. The Client must supply the tasks list, cleaning materials and equipment unless agreed with Best Maids Cleaning Services. Best Maids Cleaning Services cannot be held responsible for an unsuccessful cleaning visit if the cleaning materials are not supplied in full working order.

MOVE IN /MOVE OUT CLEANING

A Cleaning Order Confirmation is required before work commences. The minimum requirement is for 4 hours per visit.
 
The Client must supply the tasks list. Best Maids Cleaning Services supply all cleaning materials and equipment. Washing up/laundry is not included in Move in/out cleaning.  
 
As part of this type of cleaning we will do:
  • Clean all windows, window frames, sills from inside.
  • Clean all skirting and wash the doors.
  • Wash all sockets and switches.
  • Clean all skirting boards.
  • Clean all kitchen, bedroom, living room and etc. cupboards inside and out.
  • Clean and polish all kitchen, bedroom, living room and etc. surfaces and wooden works.
  • Clean toilets inside and out.
  • Wash the tiles and all basins in the bathrooms.
  • Hoover and mop all floors and stairs.
  • Make sure all the property is dust free.
Note:
 In case of a complaint, Best Maids Cleaning Services requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.
 
All estimates made on the day of the booking are for illustrative purposes only and they are based on estimates for similar properties. Best Maids Cleaning Services reserves the rights to amend the initial quotation up to 30% if the client’s requirements change on the day of the visit or if the state of the property is different from the information received on the day of the booking.
 
Customer must secure a car parking and if the Clients address falls into the Congestion Charge Zone an additional charge may apply.
If a client prefers the cleaner to collect the keys from a third party’s address, then he/she will be charged an extra £15.
 
All payment must be made by debit/credit card, cash or cheque at the end of the cleaning upon receipt of an invoice within 14 days.
 
AFTER BUILDERS CLEANING


A Cleaning Order Confirmation is required before work commences.
The requirement is for minimum of 4 hours.
Best Maids Cleaning Services supply all cleaning materials and equipment.
The After-Building cleaning services normally takes twice aslong as the normal cleaning.                                                                                     The place must be vacated of all furniture, builders and builders equipment and materials otherwise we cannot be held responsible for the quality of our services.



As part of this type of cleaning we will do:

  • Remove all labels from bathroom, windows, toilets and kitchen.
  • Clean all floors of any paint and plaster.
  • Clean all windows of any paint and plaster.
  • Clean all windows, window frames, sills from inside.
  • Clean all skirting and wash the doors.
  • Wash all sockets and switches.
  • Spot clean walls and ceilings.
  • Clean all skirting boards.
  • Clean all kitchens, bedrooms, living rooms, cupboards etc. inside and out.
  • Clean and polish all kitchens, bedrooms, living rooms  etc. surfaces and wood work.
  • Clean toilets inside and out.
  • Wash the tiles and all basins in the bathroom.
  • Hoover and mop all floors and stairs.
  • Make sure the property is dust free.


Payment:
For the After-Builders job we need to visit the property first to prepare a quotation.In case of a complaint, Best Maids Cleaning requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.

Best Maids Cleaning Services reserves the rights to amend the initial quotation up to 30% if the client’s requirements change on the day of the visit or if the state of the property is different from the information received on the day of the booking.

Customer must secure a car parking space and if the property falls within the Congestion Charge Zone an additional charge may apply.
If a client prefers the cleaner to collect the keys from a third party’s address, then he/she will be charged an extra £15.

All payment must be made within 14 days by debit/credit card, cash or cheque at the end of the cleaning upon receipt of the invoice.

Important:
During the period of this agreement and for a period of 18 months after the termination of this agreement, the client will not employ any staffs who have been SUBCONTRACTED by Best Maids Cleaning Services. Best Maids Cleaning Services reserves the right to claim any damages, loss of earnings, recruitment costs, training costs and any court costs where appropriate, subject to a minimum of £1000.